Job Description
Job Title: ServiceNow Architect
Job Description:
Ness Digital Engineering is seeking a skilled ServiceNow Architect with minimum 9 years of strong servifenow experience in implementing ServiceNow HAMPro and SAMPro modules, guiding them to fully optimized, out-of-the-box configurations that drive enhanced asset lifecycle management and compliance. The ideal candidate will set a strategic path to reach maturity level 5 in subsequent project phases, enabling optimal asset management practices across the organization.
Key Responsibilities:
- ServiceNow HAMPro & SAMPro Implementation: Lead end-to-end implementation and optimization of HAMPro and SAMPro modules to drive effective asset lifecycle management, license compliance, and cost optimization.
- Maturity Level Optimization: Develop and execute a roadmap to advance the asset management function to maturity level 5, enhancing operational efficiencies and best practices.
- Data Normalization and Best Practices: Create and enforce data normalization standards to address duplicate and inconsistent data issues in ServiceNow. Ensure adherence to best practices for data quality and integrity.
- ITSM and ITOM Expertise: Design and implement solutions within IT Service Management (ITSM) and IT Operations Management (ITOM), including Discovery, Orchestration, Service Mapping, and IT Business Management.
- Customer Service & IT Operations Management: Architect solutions that enhance customer service capabilities, streamline IT operations, and improve resource and demand management through Project Portfolio and IT Business Management modules.
- Asset Management Expertise: Ensure robust IT, software, and hardware asset management practices that align with industry standards and meet compliance requirements.
- Collaboration and Leadership: Act as a trusted advisor to stakeholders, collaborating closely with cross-functional teams to deliver ServiceNow solutions that meet both current and future business needs.
Qualifications:
- Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., SAMPro, HAMPro).
- Experience: 8+ years of hands-on experience in ServiceNow architecture, with deep expertise in ITSM, ITOM, HAM, SAM, IT Business Management, and IT Operations Management.
- Technical Skills: Proficiency in ServiceNow configuration, scripting, and integrations, with a focus on achieving out-of-the-box functionality and minimal customizations.
- Best Practices: Proven track record in applying ServiceNow best practices, particularly in data normalization and lifecycle management, to optimize asset management and reduce technical debt.
- Proficiency in ServiceNow scripting languages (JavaScript, GlideScript, AngularJS) for platform customization.
- Experience developing custom applications, modules, and enhancing existing features to meet business needs.
- Expertise in creating UI policies, client scripts, business rules, workflows, flows, and notification systems.
- Strong experience in integrating ServiceNow with third-party systems through REST, SOAP, and using the MID Server for secure data transfers.
- Proficient in managing inbound and outbound API integrations, ensuring data consistency and system reliability.
- Deep experience in ITSM processes with a focus on improving efficiency in Incident, Problem, Change, and Knowledge Management.
- Ability to manage and optimize service catalogs, workflows, and automate ticketing processes.
Preferred Skills:
- Problem-Solving: Strong analytical and troubleshooting skills with an ability to resolve complex technical issues and optimize platform performance.
- Strategic Mindset: Ability to design strategic roadmaps and drive projects to meet maturity goals.
- Excellent Communication: Ability to present solutions and recommendations to technical and non-technical stakeholders effectively.
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