Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.
Summary/objective
The Regional Service Manager will lead and manage the field service operations within a geographical service area. This role focuses on implementing effective service delivery, managing service teams, depot operations and ensuring high levels of customer satisfaction. The ideal candidate will provide leadership and structure to optimize service processes and business performance.
Essential functions
1. Team Leadership & Management:
2. Operational Oversight:
3. Customer Experience Management:
4. Revenue & Margin Management:
5. Compliance & Safety:
6. Reporting & Documentation:
Competencies
Travel required
Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ.
Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.
Avantik offers a team orientated, customer service focused environment with competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more.
Learn more at
Avantik is an Equal Opportunity Employer.
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