Candidates from Columbus OH only!
Job Id: MOR2JP00015970
Job Title: Customer Supp/Account Rep-Sr-IT | Level 2
Client: Morgan Stanley
Location: 4343 Easton Commons, Columbus, OH, USA, 43219
Duration: 12 Months
Pay Rate: $21/hr on W2 (no benefits)
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Self-motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
...HCLTech is looking for a highly talented and self- motivated Discrete Manufacturing Industry Consultant /Business Architect to join it in advancing the technological world through innovation and creativity. We are looking for an accomplished Consulting Leader in the Manufacturing...
...Aviation Search Group is working exclusively with a confidential client, a lessor of Boeing 767 freighter aircraft, to identify a new... ...and expertise to guide and expand a world-class cargo aircraft management organization. Responsibilities: Coordinates the day-to...
Intern Strength & Conditioning | Utah Prep (Start Date: August 1 or earlier) This is an unpaid or stipend based internship . Housing and meals may be offered for the right candidate. At the end of the internship, there may be an opportunity for employment with the...
...Job Title: TRIS Generalist Engineer (GCP) Location: Arizona, US (Hybrid) Experience: 6+ Years Job Overview: We are looking for a highly skilled and experienced TRIS Generalist Engineer with a strong focus on GCP security. Based in Arizona, US, with a hybrid...
...The Daniel Island Club is Hiring a Banquet Sous Chef for our busy Banquet Department. The Daniel Island Club is an exclusive private country club on Daniel Island just minutes from Downtown and Mount Pleasant. The Daniel Island Club offers Thirty-Six Holes of Championship...