Customer Service Representative Job at TalentBridge, Phoenix, AZ

eWFQeFljb0h4U2VvZUx6eUc4bW5wdDU2Vnc9PQ==
  • TalentBridge
  • Phoenix, AZ

Job Description

Job Title : Call Center Representative

Location : Phoenix, AZ 85027

Pay rate: - $18/hr on W2- Weekly Payout

Duration: 3-6 Months of Contract to Hire + Possibility of extension or conversion into permanent (based on performance and attendance)

Schedule- Required to work 1 weekend day (Either Saturday or Sunday)

OFF DAYS: - 1weekendd day off and 1weekdayy off

Only late Afternoon and Evening Shifts are available (8-hour shifts) - Need someone to work overnight.

Job Description: Position Overview:

As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call centre environment, you'll handle approximately 80-100 calls daily, addressing various credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.

Responsibilities:

  • Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
  • Handle an average of 80-100 inbound calls per day
  • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
  • Escalate complex scenarios to the 2nd tier level of support for resolution
  • In-depth training and regular support

Qualifications:

  • 6+ months of customer service experience
  • 6+ months of call center experience
  • Financial services/banking experience -a plus, not required
  • Strong communication and active listening skills
  • Basic Microsoft Office and email correspondence experience

Job Tags

Permanent employment, Contract work, Shift work, Night shift, Sunday, Saturday, Afternoon shift,

Similar Jobs

Auto Gals, Inc.

TRANSLATOR/ INTERPRETER Job at Auto Gals, Inc.

Entry Level translators capable of interpreting and translating from English to target language and vice versa. Target languages include, but are not limited to: Spanish, Arabic, French, Japanese, Chinese, Korean, Portuguese, and German. Essential Functions: * Translate... 

Private Family Office

Executive Protection Agent Job at Private Family Office

 ...Job description LOCATION: Private family ranch on the west side of Houston, United States SUMMARY: The Executive Protection Agent will provide for the welfare, physical protection, and security of multiple high-profile clients by performing armed executive protection... 

OpTech

Cyber Security Manager Job at OpTech

 ...Great opportunity for a Sr. Cyber Security Manager --- NO C2C, No sponsorships Location: Detroit, MI Salary Range: $120-150k with excellent employee benefits REQUIRED EDUCATION AND EXPERIENCE: Relevant Bachelors degree in Computer Science/Information Technology... 

PTR Global

Communications Consultant - Chinese Translator Job at PTR Global

Communications Consultant 3- Chinese Charlotte North Carolina 28269 Hybrid Schedule Pay Range $50.00-$55.00 hourly Full Time W2 Contract- 9 months 4 years of translation industry experience - Bilingual speaking reading and writing proficiency in Chinese... 

Camille La Vie/Group USA

Technical/Production Fashion Associate Job at Camille La Vie/Group USA

 ...Job Purpose: The primary function of the Technical/Production Fashion Associate is to manage new and existing dress styles from stage of development to production ready. This role is responsible for the garment specifications from first to last sample by managing the...