Job Title : Call Center Representative
Location : Phoenix, AZ 85027
Pay rate: - $18/hr on W2- Weekly Payout
Duration: 3-6 Months of Contract to Hire + Possibility of extension or conversion into permanent (based on performance and attendance)
Schedule- Required to work 1 weekend day (Either Saturday or Sunday)
OFF DAYS: - 1weekendd day off and 1weekdayy off
Only late Afternoon and Evening Shifts are available (8-hour shifts) - Need someone to work overnight.
Job Description: Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call centre environment, you'll handle approximately 80-100 calls daily, addressing various credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
Qualifications:
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