Job Description

***Local candidates only, this is on-site 5 days a week for training then 2 days per week after that***

Customer Service Rep

Contract-to-hire

Must haves:

-Customer service experience

-Strong communication skills

-MS Office

-Experience working at a golf course or golf pro shop

Job Description:

The Customer Service Rep assists customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.

• Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
• Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
• Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
• Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
• Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
• Coordinate special rush requests with other departments to ensure meeting order deadlines.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training of new members of the CS department.
• Recognize trends and call attention to unusual activity.

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