Job Description

Company:Wilkins Recreational Vehicles
Job Title: Customer Experience Manager
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$60,000.00-$80,000.00 Annually
Benefits:
Medical/Dental/Vision Insurance
401K with Employer Matching Program
PTO and Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill
Job Responsibilities:
Greets, establishes, and maintains a positive rapport with customers
Assists customers in determining needs; promotes our products, accordingly
Abilityto run the parts counter
Estimates cost of repair and prepares itemized service order
Initiates service orders, secures customer’s signature, and closes when completed
Develops a keen understanding of all of our products and services
Understands effective service sales processes and actively seeks sales opportunities
Maintains good communication with customer and follows up after work is completed to ensure satisfaction
Understands customer’s needs, committed to exceed customer expectations every day
Complies with all company policies and procedures
Position Requirements:
A minimum of 2 years’ experience is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
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