Job Description

Job Title: Community Ambassador

Location: Boston, MA

Position Summary:

We are seeking a proactive, service-oriented Community Ambassador to join our team. This is a client-facing role focused on delivering an exceptional experience to employees, guests, and vendors within the office. The ideal candidate will have a strong hospitality mindset, excellent communication skills, and the ability to multitask in a dynamic, professional environment.

The Community Ambassador will be responsible for front desk operations, conference and office services, kitchen restocking, vendor management, and supporting the overall client experience at the site.

Key Responsibilities:

Front Desk & Administrative Support

• Provide onsite coverage of the reception desk during business hours
• Greet all guests, clients, and employees with a professional and hospitable demeanor
• Answer, screen, and route incoming calls appropriately
• Maintain the front desk and visitor manuals
• Manage visitor access and coordinate with security (Kastle system)
• Maintain calendar of visitor offices/desks and conference room bookings

Conference & Event Services

• Prepare conference rooms for meetings and events
• Coordinate and support meeting catering and room setup
• Liaise with tech support teams to ensure visitor and meeting room readiness
• Assist in planning and executing office events and meetings

Office & Facilities Operations

• Maintain the physical appearance of the office and ensure facilities are fully operational
• Act as the point of contact for facilities vendors and building management
• Track and manage vendor service levels, safety, compliance, and quality
• Support Environmental Health & Safety compliance on-site

Real Estate Support & Move Management

• Liaise with Global Head of Real Estate and act as eyes and ears on the ground
• Coordinate with building management for maintenance, utilities, and requests
• Manage seating and office floor plans using WISP/OfficeSpace tools
• Facilitate seating changes, employee moves, and new hire onboarding

Office Services & Supplies

• Order and restock all kitchen, bathroom, and office supplies
• Handle vendor deliveries and unpack as necessary
• Manage mail, shipping, courier services, and incoming packages
• Schedule and oversee maintenance for appliances and office equipment

Support & Collaboration

• Provide onboarding support for new hires (desk setup, supplies, access)
• Collaborate with global Corporate Services team on firm-wide events and initiatives
• Participate in monthly team meetings and contribute to special projects as assigned
• Communicate regularly with stakeholders and leadership to ensure smooth operations

Qualifications:

• Strong interpersonal and written communication skills
• Comfortable writing and composing professional emails
• Previous experience in hospitality, facilities, or office coordination preferred
• Detail-oriented, proactive, and able to multitask effectively
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Familiarity with workplace tools like OfficeSpace, SailPoint, Kastle a plus
• Ability to diplomatically manage competing priorities and stakeholder needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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