Job Description

🧠 About the Role:

We’re partnering with a leading organization in Cumberland, RI seeking a skilled Training Specialist to support their Customer Service Operations Contact Center . In this role, you’ll deliver impactful training to both new hires and current employees while also developing learning materials that help drive high-quality customer experiences.

This is a great opportunity to join a collaborative and fast-paced environment where your work directly contributes to employee success and customer satisfaction.

📌 Details:

• Contract Length: 4 months
• Pay Rate: $33/hour (W2)
• Start Date: ASAP
• Work Environment: 100% onsite, Monday–Friday

🎯 Key Responsibilities:

• Facilitate instructor-led training (ILT) sessions onsite for new and existing staff
• Design and update training materials: job aids, SOPs, eLearning modules, assessments
• Collaborate with Subject Matter Experts (SMEs) and team leads to identify skill gaps and improve curriculum
• Track and report on training effectiveness using assessments and feedback
• Ensure all materials align with company processes, systems, and tools
• Stay up to date on best practices in learning methodologies and delivery

✅ Qualifications:

• 5+ years of experience in training, instructional design, or learning & development
• Experience delivering training in a call center or customer service environment is a strong plus
• Strong communication and presentation skills
• Proficiency in tools such as Microsoft PowerPoint, LMS platforms, and (bonus) Articulate or similar
• Ability to work onsite full-time in Cumberland, RI

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