Job Title: Tour Guide -JDJP00041025
Location: 3500 East Donald Street PO Box 270 Waterloo IA USA 50704
Duration: 6 months contract position (Possible Extension)
Pay rate: $18.50/hr. on W2 (without benefits)
Job Type: Part-time – up to 20 hours per week. Looking for consistent hours per week, potentially 2 or 3 days a week on the same days each week. Work hours will not extend past 4:30 pm, Monday through Friday.
Pay Rate: $18.50/hour
Job Overview:
Key Responsibilities:
• Provide exceptional guided tours and ensure high levels of visitor engagement and satisfaction.
• Oversee and coordinate aspects of visitor services, including tour scheduling, guest relations, and on-site logistics.
• Lead a team of tour guides, ensuring they are well-trained, motivated, and equipped to deliver high-quality tour experiences.
• Analyze current tour processes and visitor feedback to identify areas for improvement.
• Develop and implement process enhancements to streamline tour operations and enhance the overall visitor experience.
• Serve as the primary point of contact for all visitor-related inquiries and issues, ensuring swift and satisfactory resolution.
• Collaborate with other departments to integrate educational content and marketing strategies into tour narratives and visitor materials.
Qualifications:
• Proven experience as a tour guide or in a similar role, with a track record of managing visitor services.
• Strong leadership skills and experience in team management.
• Strong organizational and time management skills, with a keen attention to detail.
• Ability to think critically and offer creative solutions for process improvement.
• Passionate about providing educational and memorable experiences to visitors.
• Looking for a recent retiree with computer skills. Open to a current college student as well.
Additional Information:
• Candidates will need metatarsals for the first day. Business casual dress code.
• No travel is associated with this position.
• Candidates may drive a Deere-owned Gator after successfully completing training.
• Interviews will take place onsite or through MS Teams. The position will start onsite on the first day.
• This position is set-up based on the fiscal year and will be extended every year.
Thanks & Regards,
Devansh Mishra
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