At Brown Equiment Company (BEC) , we take pride in providing top-tier equipment, parts, and service solutions to our customers. Our success is built on a strong foundation of BEC Blue Values, which guide our work every day:
💙 Make Service First — and when customers say jump, we say how high
🔥 Have Passion for Our Work - and seek a sense of accomplishment
✅ Hold Ourselves Accountable — meet our commitments to others
📈 Continuously Improve — and see only opportunities, never problems
🤝 Enjoy Working with Others — and cannot imagine it any other way
🎉 Celebrate the Wins — no matter how big or small
💖 Give Grace — and know we are not perfect and forgive others easily
💡 Find Solutions — and take quick and decisive action
The Service Writer is responsible for managing the full-cycle work order process, ensuring efficient service operations by coordinating with the Service Team Lead, Lead Mechanic, Parts Department, and customers. This role also works closely with the Warranty Manager to ensure all warranty repairs are properly documented and processed. Additionally, the Service Writer serves as the primary liaison between customers and the service department, addressing inquiries, coordinating repairs and ensuring the maintenance and the repairs of customer equipment is handled efficiently and professionally.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To successfully perform this job, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the job.
KNOWLEDGE, SKILL, AND ABILITIES
EDUCATION/EXPERIENCE
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