Job Description

Sr. Training & Onboarding Specialist

General Description:

The Sr. Training and Onboarding Specialist is a key role focused on developing and delivering comprehensive training and onboarding programs for real estate agents. This position is responsible for ensuring that agents are effectively trained on various tools, programs, and software to enhance their business development and integrate these technologies seamlessly into their daily operations. The role demands a blend of instructional expertise, technical knowledge, and strong communication skills to support agents at all levels, including VIP agents and teams, ensuring they fully understand and implement the tools and technologies provided. The specialist will also be instrumental in scaling training programs to meet future growth needs and leveraging data analytics to track and improve training effectiveness.

Job Description:

Role: Specializes in training and onboarding programs.

Responsibilities:

• Developing and Delivering Training Sessions: Focus on tools, programs, apps, and software provided by DE to agents, integrating these tools into their real estate business for future business development.
• One-On-One VIP Support: Provide in-person and virtual specialized product training and onboarding of tools to VIP Agents and Teams.
• Integration of Technology: Assist with integrating technology and platform training into sales and business training programs.
• Creating Training Documentation: Utilize internal tools and systems.
• Providing Support During Training: Ensure smooth operations during sessions, ensuring understanding and comprehension for accurate implementation, following Bloom's Taxonomy.
• Bloom's Taxonomy Application: Ensure training materials cover all levels of Bloom's Taxonomy (knowledge, comprehension, application, analysis, synthesis, and evaluation) to guarantee thorough understanding and proper implementation.
• Use of Data Analytics: Leverage data analytics to track the effectiveness of training programs.
• Scalability of Training Programs: Ensure training programs are scalable to accommodate future growth.
• Develop Technology Training Programs: Link directly to DE business goals and objectives.
• Build Technology Training Curriculum: Conduct training sessions, develop presentation materials, and prepare classroom exercises.
• Create Training Content: Develop courseware and support/instructional materials.
• Provide On-Demand and Ongoing Training Tools: Offer online training, printed materials, web content, embedded content in emails, streaming video, and video conferencing.
• Track Technology Tool Usage and Adoption Rates: Evolve training methods to increase adoption.
• Develop Customer Service Programs: Improve the overall agent experience related to technology tools.
• National And Online Training: Travel to various offices to conduct sessions and provide desk-side training.
• Evaluate Ongoing Training Needs: Provide recommended solutions.
• Design and Conduct Surveys: Monitor user reviews and provide measures for benefits.
• IT Team Collaboration: Ensure training solutions align with IT initiatives/upgrades and provide technical support.
• Industry Training Technologies Awareness: Improve training delivery and materials.
• Innovative Training Presentation Methods: Explore new ways of presenting computer training, e.g., games and micro-learning.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualifications:

Thrive at the intersection of tech, education, and business development

Are a strong communicator who makes complex tools approachable

Have experience scaling training programs and working cross-functionally

Love helping others grow and succeed

Real estate industry experience is preferred

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