Job Description

Job Title Senior ServiceNow Business Analyst

Corporate Title Assistant Vice President

Location Jacksonville

Overview

We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the Bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.

You will be joining Foundational Platforms team within Automation Platform/GTI as a Senior Engineer, The team is responsible for engineering of ServiceNow platform that runs bank’s CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.

What We Offer You

• As a diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Being a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teams
• Liaising with the Product Team, customers, and other stakeholders as appropriate and acting as the Business/functional counterpart for solution identification
• Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog
• Supporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and Retrospectives
• Actively supporting the usiness strategy, plans, and values, contributing to the achievement of a high-performance team culture
• Accountable for Defect analysis and taking it to closure through collaboration with developers and architects

Skills You’ll Need

• Advanced experience working in dynamic Information Technology (IT) environment
• Proficient experience working as a ServiceNow Business Analyst
• ServiceNow in-depth product knowledge is required in one or more of the following areas
• Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories

Skills to Help You Excel

• Mainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or ITAM (SAM, HAM)
• Experience working in Scaled Agile environment
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $111,800

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