Job Description

Company Description

EZ Software Solutions, based in Indianapolis, has been providing business solutions for 25 years, helping businesses streamline operations and improve efficiency. With over 2,000 locations nationwide, EZ Software Solutions offers lightning-fast transactions, transparent pricing, cloud-based access, seamless setup, and smart reporting to future-proof businesses in various industries.

Role Description

As a Sales Assistant, you will be able to help in the acquisition of new clients and the maintenance of customer satisfaction with existing clients.

If you are our ideal candidate, you have experience working closely in a team setting, you have excellent verbal and written communication skills, you are very organized, and you are able to adapt quickly to new technology. You have experience working in or with restaurants, and you understand their unique needs and how technology and merchant services can affect operations and overall customer satisfaction. You are honest, self-motivated, and enjoy helping the team achieve success, one client at a time. This is a very exciting time as we transition into our system of the future, and we look forward to finding the right person to join our team.

This role will begin part-time but can transition into full-time.

Responsibilities

Merchant Processing : Set up accounts, manage Basecamp projects, and handle account updates.

Client Outreach: Follow up on service calls, installations, and go-lives within 24 hours; send surveys and track responses.

Support Contracts: Monitor expiring agreements and secure renewals.

Supply Orders: Process, schedule, and track orders from receipt to billing resolution.

Hardware & Billing: Manage invoicing for hardware, service requests, and replacements.

Qualifications

• Strong interpersonal, communication, and customer service skills
• Sales experience and ability to work collaboratively in a team
• Excellent organizational skills and attention to detail
• Experience in the software/tech industry (preferred)
• Background in restaurants or hospitality (strong plus)
• Proficiency in Basecamp, Freshdesk, and Freshsales (preferred)
• Associate’s or Bachelor’s degree in Business Administration or a related field

Benefits:

• 401K with company-matching. Matching contribution equals 100% on the first 3% of the participant’s compensation, which is deferred as an elective deferral, and 50% on the next 2% of the participant’s compensation, which is deferred as an elective deferral.
• Full Benefits including Health, Dental, Vision, STD, and LTD. The company pays 75% of the medical premium and 100% of the dental and vision premium.
• Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve ½ day only, Christmas Day)
• Vacation – less than 1 year of service: 10 days/80 hours vacation earned on an accrual basis

Job Tags

Similar Jobs