Resident Engineer Job at Orion Innovations Inc., Cary, NC

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  • Orion Innovations Inc.
  • Cary, NC

Job Description

Resident Engineer

Our MLN solution is a mix of BPI, ROA and UAA. Understanding of multilayer topology, strong assurance and analytics knowledge is a must.

Resident Engineer responsibilities include:

  • Assist with troubleshooting of MLN and NHP/UAA issues reported by the client.
  • Produce bi-weekly open case reports and host review sessions.
  • Configure MLN and NHP/UAA solutions (lab and production) per the client recommendations based on use cases, new features delivered, etc. and perform associated testing and validation.
  • Lead patching activities (lab and production) for MLN and NHP/UAA and perform associated testing and validation. Create test results document and host review sessions.
  • Provide administrative support for the MLN and NHP/UAA solutions.
  • Develop and maintain documentation, including system configurations, troubleshooting guides, training materials, and standard operating procedures (SOPs).
  • Onboard additional FSAs into MLN.
  • Assist the client in utilizing MLN and NHP/UAA to investigate and troubleshoot real-world issues during incident management. Determine ways to utilize the solutions to optimize workflows and processes to improve operational efficiency.
  • Conduct on-the-job training with the user community on how to use the MLN and NHP/UAA solutions and interpret results based on client’s network.
  • Lead use case workshops based on topics from the MLN and NHP/UAA Verizon user community, with results and follow up action items documented.

(No C2C)

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