Job Description

RAM Mounts is a leading manufacturer of rugged mounting solutions for mobile electronics in any type of vehicle, vessel or aircraft. RAM’s product line includes fleet mounting systems for iPads and other tablets, rugged handhelds, smartphones, GPS, two-way radios, police consoles, video surveillance, commercial marine and aviation electronics. With over 4,000 modular components, RAM products can be configured for virtually any mobile requirement. RAM is committed to offering the highest quality products, manufactured in Seattle, WA.

Job Summary

RAM Mounts is seeking an organized and professional Receptionist and Customer Service Representative to organize office activities and operations and provide reception at the corporate office front desk (50%) AND provide a variety of CS functions including maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise (50%). They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish. As the first impression seen by clients and staff alike, the Receptionist and Customer Service Representative sets the tone for creating a welcoming environment for all visitors to our Seattle office. The right candidate will have the support they need to grow, as this role will be managed by the Director of Marketing.

Specific Duties: Receptionist (50%)

• Coordinate office activities and operations as assigned on and offsite, within NPI procedures
• Maintain stock of office supplies and support budget in regards to general office expenses
• Facilitate office maintenance (plant care, filing maintenance tickets)
• Manage employee service award gift program with employee apparel tracking and distribution
• Assist with customer visits
• Maintain break areas including coffee machine, stocking and ordering snacks
• Manage related budget for office items and maintain vendor relations/contracts
• Maintain a list of checked-in/out electronic devices for office employee use
• Act as primary liaison between the company, staff, and office management
• Manage interdepartmental communications
• Perform other duties as assigned

Specific Duties: Customer Service (50%)

• Interacts directly and courteously with customers, primarily by telephone or email.
• Directs unresolved issues to the appropriate resource for resolution.
• Records details of actions taken into the ERP and CRM systems as applicable.
• Analyzes transactions and corrects errors to ensure accuracy of customer records.
• Research customer records to track order status and fulfillment.
• Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information.
• Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests.
• Performs associated duties as assigned by supervisor.
• Serves as an internal resource to support Inside and Regional Sales Teams.
• Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines.

Qualifications

• 2 years managing a front desk and facilitating office administration preferred
• Minimum 5 years of experience working with customers to evaluate their needs.
• Must have a track record of reliability and follow through with great communication & interpersonal skills.
• Experienced with MS Office Suite, MS Outlook, and customer order entry.
• Excellent organization abilities
• Familiarity with office management procedures and basic budgeting principles
• Attention to detail
• Creative, fun, and a sense of humor!

Education

• High school education required
• Associate degree preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to perform the following activities:

• Reaching. Extending hands and arms in any direction.
• Standing. Ability to stand when needed to complete tasks.
• Sitting. Sitting at a desk for sustained periods of time.
• Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand.
• Grasping. Applying pressure to an object with the fingers and palm.
• Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching skin, particularly that of fingertips.
• Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward, up to 15 pounds.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds.
• Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the fingers and hands.

Hourly Range: $22.00 - $28.00 per hour

Benefits:

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees
• RAM Mounts product discounts

Position Status: Full Time

Position Location: Onsite

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

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