Job Description

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it . Each decision we make is rooted in seven core values :

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will .

** The work schedule will be Monday – Friday with hours anywhere between 7am – 6pm EST / 6am – 5pm CST **

Specifically, you will work in the Accounts Receivable, or A/R department, within our Central business office and will be responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting. Will follow up with patients to ensure payments are collected in a timely manner. You will:

• Primarily focus on collecting payments from self-payers/individuals
• Make outbound calls to patients that are already in Collections that have an upcoming appointment/procedure scheduled
• Review accounts and send accounts to outside Collections agency, as needed
• Make outbound calls to some patients to set up payment plans based on new SCA Health payment plan guidelines
• Primary functions are credit balance management and patient balance resolution
• Responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting
• Meeting and maintaining cash collection metrics and goals

This is a fast-paced environment, which requires attention to detail, accountability, teamwork, and professional behavior and a focus that extends to patients, clients and other departments.

Required

• High school diploma or GED
• At least 1 year of experience in medical insurance collections, billing, accounts receivable, A/R and/or collecting payments working in a medical office, hospital, outpatient surgery center or related field
• Knowledge of MS Office including Outlook, Excel and Word

Preferred Qualifications

• Ideally two or more years’ experience working specifically into medical insurance collections, billing, accounts receivable, A/R, collecting payments, collecting re-imbursements from the patient side
• Experience with Medical Billing Software and Applications
• Possess basic knowledge of medical terminology and health insurance billing
• Strong communication skills, both verbally and in writing
• Customer service and patient service focus
• Ability to multi-task, think critically, and solve problems
• Ability to work in a fast-paced environment

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