Job Description

Purpose:

Supports all order management for the Saltair LOB. Processing EDI orders as they come in from retailers as well as arrange FBA shipments to AMZ and any other related fulfillment transactions.

Duties and Responsibilities:

• Manage the front-end order-to-cash process, from customer purchase order to sales order conversion, to fulfillment and final mile delivery tracking.
• Ensure customer purchase order requests complies with company policies: verify pricing, terms, SKU's and other parameters. Work with customers, sales and finance to correct discrepancies.
• Maintain ongoing communication with Marketing, Sales and Finance cross functional stakeholders, and leads regarding order status, fill rate, shipping timelines, and any exceptions.
• Partnering with demand/supply planning and brand marketing leads to managing sales, order submissions and allocations to maximize retails sales and wholesale inventory for launches and replenishment while also ensuring retail partners are supported for planned sales activity.
• Log, track, and dispute fulfillment non-compliance chargebacks, partnering with Finance on credit resolution.
• Monitor EDI Compliance and work with the 3PL and SPS Commerce to ensure accurate and timely document transmission to ensure no interruption to service.
• Lead new trading partner onboarding and SKU item set-up. Maintain product SKU catalog including global prices list with each retailer as needed.
• Serve as the customer subject matter expert by reviewing customer sales agreements and routing guidelines, and work with 3PL to ensure adherence to SLA's.
• Resolve issues concerning customer orders related to fulfillment, logistics, inventory, backorders and shipment discrepancies, damage, or storage.
• Participate in month-end close including sales order reconciliation.
• Perform related duties and other special projects related to order processing and sales reporting
• Process FBA shipments.
• Process NetSuite transactions and partner with logistics on scheduling shipments from various 3PL's on a weekly/monthly cadence.
• Manager 3PL and Shopify integration to ensure product availability to accurately flowing through on ecommerce platforms.

Education/Experience:

Bachelor's degree from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

This position is a Monday-Friday on-site position in West Hollywood, CA

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