Job Description

Practice & Operations Manager

Annapolis, Maryland

JK Executive Strategies is proud to partner with a well-respected, growing dental practice in search of a Practice & Operations Manager to join its team!

The Practice & Operations Manager serves as a strategic and operational leader, responsible for aligning people, processes, and performance to drive exceptional patient outcomes and sustainable business growth. This individual plays a critical role in advancing the Practice’s mission of delivering life-changing care, while also building scalable systems that support expansion. Working closely with the Co-CEOs, the Practice & Operations Manager will lead cross-functional teams, optimize day-to-day operations, and help chart the course for the future of the practice.

Responsibilities

Strategic Leadership & Culture Development

• Partner with ownership to define and implement strategic initiatives that support practice growth, operational efficiency, and a best-in-class patient experience.
• Foster a culture of accountability, collaboration, and continuous improvement across both administrative and clinical teams.
• Serve as a thought partner to the Co-CEOs, contributing insights on team performance, patient trends, and operational opportunities.
• Champion the practice’s mission, values, and high-touch brand experience in all aspects of leadership.

Team Management & Development

• Lead, coach, and develop a high-performing team across front office and clinical support functions.
• Manage recruitment, onboarding, and training processes to ensure role clarity and skill development.
• Conduct regular performance reviews and support career growth plans in partnership with ownership.
• Oversee staffing schedules to ensure optimal daily coverage and productivity.

Operations & Systems Optimization

• Build and refine workflows that support efficient scheduling, patient flow, inventory management, and treatment coordination.
• Lead cross-functional communication and workflow alignment between administrative and clinical functions.
• Ensure compliance with all regulatory requirements, including OSHA and HIPAA.
• Oversee vendor relationships and purchasing to maintain cost-effective supply levels.

Patient Experience & Service Excellence

• Own the end-to-end patient journey, ensuring a seamless, concierge-level experience from intake to treatment completion.
• Collaborate with the Co-CEOs to increase treatment acceptance and long-term patient loyalty.
• Manage escalated patient concerns with empathy and professionalism, preserving trust and satisfaction.

Business & Financial Performance

• Monitor daily, weekly, and monthly production and collections to ensure alignment with financial goals.
• Collaborate with ownership on budgeting, forecasting, and financial decision-making.
• Oversee accounts receivable processes, payroll coordination, and benefit tracking.
• Lead cost containment initiatives and participate in vendor contract negotiations.

Requirements

• Bachelors degree in Business Administration, Operations Management, or a related field, preferred.
• 5+ years of proven experience in operations, logistics, business administration, or process improvement.
• Experience in a leadership role overseeing cross-functional teams, required.
• Industry-specific experience (e.g., healthcare, dental, etc.), preferred.
• Strategic thinker with a hands-on, solutions-oriented mindset.
• High emotional intelligence and conflict resolution capabilities.
• Familiarity with Microsoft Office, CRM systems, and/or practice management software.
• Experience in a fee-for-service or high-end out-of-network environment, preferred.
• Strong client and customer service mindset.

Salary Range

• $85k - $110k

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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