Job Description
Role: Operations Analytics Support Specialist
Duration: Permanent
Location: Long Island City, NY
Salary Range: $60,000-$75,000
Onsite for the first 90 days and then would go hybrid **Bilingual in Spanish preferred
**Must have strong Excel skills
Operations Analytics Support Specialist
Job Summary:
Seeking a detail-oriented and proactive professional to support the Operations Analytics Team in a fast-paced environment. This role reports directly to the Director of Planning and Analytics and involves a combination of administrative, analytical, and operational support responsibilities. Ideal candidates will be strong problem solvers with excellent communication skills, capable of balancing multiple priorities while maintaining accuracy and confidentiality.
Key Responsibilities:
Monitor the Facilities Management System (e.g., FacMan) for work order activity; generate regular status reports and assist in prompt resolution and closure.
Collect, analyze, and interpret operational data to identify trends and develop actionable business insights.
Create and maintain reports on key performance indicators including labor utilization, budget tracking, and resource allocation.
Maintain and update internal systems, including virtual desktop infrastructure and facilities databases.
Support onboarding processes by managing system access and user permissions.
Coordinate internal communications, including managing email correspondence and drafting responses.
Organize and facilitate team meetings: manage invites, create agendas, and record meeting minutes.
Serve as a liaison between departments such as Operations, Accounting, and Human Resources to ensure seamless workflows.
Assist in handling confidential information with professionalism and discretion.
Build strong working relationships with internal teams, clients, and vendors to support operational goals.
Provide general administrative support to maintain the efficiency of daily operations.
Ensure timely and effective communication across all levels of the organization.
Qualifications & Competencies:
High school diploma required; associate's or bachelor's degree preferred or equivalent work experience.
Minimum of 2 years in an administrative or operational support role.
Proficient in Microsoft Office Suite (especially Excel); experience with database tools and Facilities Maintenance Systems is a plus.
Strong analytical skills with the ability to interpret data and support strategic decision-making.
Excellent project coordination skills, with the ability to manage tasks across multiple departments.
Clear, professional communication skills, both written and verbal.
Detail-oriented, with strong multitasking and time management abilities.
Capable of handling sensitive information with discretion and integrity.
Self-motivated, able to work independently in high-pressure environments.
Experience in a unionized workplace is an asset.
Job Tags
Permanent employment, Work experience placement, Remote job,