Role and Responsibilities
Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary. Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work. The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting. The position will work in the Arkansas Department of Public Safety IT which is furnished with all the necessary tools and equipment needed to perform the required tasks. The chosen candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
Skills :
Supporting customers with excellent phone etiquette
Required
3
Years
Windows 11 proficient
Required
2
Years
Software Testing/Analytics
Required
1
Years
Experience troubleshooting hardware and software
Required
1
Years
Experience installing software via remote
Required
1
Years
SQL/ Programming Knowledge
Highly desired
...toy creators. Luki Lab, a division of Strottman, produces and markets an exciting collection of award-winning toys and games. We all... ...those memories. We are looking for a creative and talented Video Content Creator with a primary focus on generating content for kids on...
...using tools such as Articulate Storyline, Rise, Adobe Captivate, or similar platforms. Created, edited, and incorporated multimedia elements (graphics, video, audio) to enhance learning effectiveness. Work with the Learning Management System (LMS) to upload, test...
Mercy Pediatric Clinic - Wildwood,MOPart TIme RN - 16 hours/week Overview:Provides professional nursing care to patients within the medical practice in support of, and as directed by, the physicians. Assists the physician in the treatment of patients and completes related...
Are you a strong communicator with experience in Logistics? Do you have a high level of organizing/follow through skills? Valley Asphalt Company is a family-owned company located in Cincinnati, OH and currently hiring a Logistics Coordinator. This is a crucial role for...
...the educational component to provide cohesive, student-centered services; recruit, train, and supervise program staff, including teachers, aides, and behavior specialists. Foster a collaborative and student-centered workplace culture. Facilitate professional development...