Job Description

Role

General Manager “GM”

Location

100% onsite in Irvine, CA (Relocation assistance is available)

Management

Lead the entire company including sales, operations, HR, finance, and back-office.

Reports to

CEO

Employment Type

Full-Time, W2, Direct Hire

Benefits

Competitive Base & Bonus. Medical Insurance. PTO. Open office floor plan with manager access. Break area featuring a lounge and pool table, plus a full kitchen.

Culture

We are a small, agile team (under 15 FTEs) focused on high-risk payment processing and merchant services. We prioritize adaptability, self-learning, and efficiency. Our office environment is open and centrally located, featuring amenities like a pool table and private offices. We have a strong, low-turnover team, with employees promoted from within. We value strong partnerships with ISOs, banks, and tech vendors.

The Company

We Specialize in credit, debit, EBT, ACH, and high-risk merchant account services. We process around $20M–$30M in monthly volume, maintains an A+ BBB accreditation, and offer transparent rates. Our focus is on high-risk payment processing and merchant services, operating with a lean structure and aiming for 25% annual growth.

The Opportunity

The General Manager will oversee the entire company including sales (currently 4 sales reps, 1 sales manager, 2 data entry, with plans to expand to ~8 reps), operations of ISO-retail and high-risk merchant account services, HR, finance, and back office. The role includes driving revenue growth, team development, and managing relationships with ISOs and banks. The GM will be hands-on, directly involved in team management, overseeing operations, and ensuring growth. This person will also be expected to bring new bank and processor relationships. This position requires leadership of a small but growing team, with a focus on expanding revenue, managing the sales pipeline, and implementing marketing strategies for business development.

Qualifications, skills, and experience

• Payments Experience: Expertise in merchant services, high-risk verticals, and ISO-retail.
• Sales & Business Development: Proven track record of driving revenue growth and managing high-risk sales teams.
• Leadership: Ability to scale and manage teams, delegate across departments (Sales, HR, Operations), and meet KPIs.
• CRM & Tech: Strong understanding of CRM systems, automation tools, and technical engagement.
• Adaptability: Comfortable in a fast-paced, evolving environment. Must thrive in ambiguity and build structure where needed.
• Self-Learner: Independent and entrepreneurial mindset with the ability to thrive in a lean operation.
• The company cannot sponsor a Visa.

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