Job Description

Be the one who makes a difference!

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

POSITION OVERVIEW:

We are seeking a dynamic and customer-focused Food Service System Administrator to join our team with a strong focus on administrative tasks, document management, regulatory compliance, and assisting our expansion into multiple states. The ideal candidate will possess a passion for customer service, a keen understanding of state regulations about food service, and excellent organizational skills. This role requires meticulous attention to detail, and exceptional communication skills to effectively navigate the complexities of compliance and forge strong connections with state agencies.

ESSENTIAL FUNCTIONS:

Client Relations Management:

• Work alongside the NSLP Administration Manager to establish and maintain strong relationships with key decision makers within partnered schools.
• Provide administrative support and guidance to clients throughout the onboarding process, assisting with paperwork completion, document submission, and compliance training as needed.
• Proactively address and resolve pain points for clients to ensure a high level of client satisfaction and build long-term relationships.
• Follow up with parents/guardians on application paperwork and address any needs they may have (refunds, eligibility questions, etc.).

Compliance:

• Process Free and Reduced applications online, as well as paper applications, within required response time and send letters home to parents communicating their status.
• Ensure compliance with state regulations and requirements governing food service operations in each target market.
• Serve as the primary point of contact for state agencies, facilitating communication, responding to inquiries, and proactively addressing compliance issues.
• Submit USDA claims monthly for each site to the state agency for funding.
• Attend state agency training as needed to keep up on all regulations and requirements.
• Update student needs in student information systems weekly.
• Submit verifications to the state as requested.
• Maintain accurate and up-to-date documentation, records, and reports related to regulatory compliance, client interactions, and business operations in an organized manner in preparation for audit.
• Assist the NSLP Administration Manager and Senior Director of Food Services with any administrative tasks as needed.

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The ideal candidate will also:

• Have a strategic mindset: Provide guidance and education to clients on best practices for compliance with federal and state regulations.
• Manage ambiguity: Confer with clients and parents/guardians to resolve conflicts, prioritize needs, and find solutions.
• Be Courageous: Show a tremendous amount of initiative in challenging situations.
• Drive results: Optimize processes and build relationships to contribute to the company’s revenue growth.
• Deliver exceptional service: Keep the needs of clients at the forefront of decision-making, while adhering to NSLP and CACFP compliance and state requirements.
• Have an innovative mind: Identify opportunities to streamline administrative processes and improve efficiency in compliance procedures, leveraging technology and automation where possible.
• Display a hungry heart: Collaborate with internal teams, including the Vertex sales team and the Vertex Food Services Management team to ensure alignment on compliance requirements and support overall business objectives.

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KNOWLEDGE, SKILLS, & ABILITIES:

Education/Certification/Experience:

• Bachelor’s Degree in business administration, or 3+ years of proven experience in administrative roles, preferably in the child nutrition industry.
• Strong understanding of the National School Lunch Program and Child and Adult Care Food Program regulations and compliance requirements.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Familiarity with student information systems used by educational institutions is preferred, with the willingness and ability to learn new systems quickly.
• Excellent communication skills, both written and oral.
• Proficiency in document management systems, Microsoft Office Suite, LINQ/Titan, and other relevant software applications.
• Bilingual proficiency in Spanish and English is highly desirable.

BACKGROUND CHECKS:

• The incumbent in this position will be required to pass a criminal history background check.
• Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.

PHYSICAL AND TRAVEL REQUIREMENTS/WORK ENVIRONMENT:

• Travel to client locations may be required from time to time.
• Must have the ability to sit for extended periods of time; to enter data into a computer keyboard; to research identified job-related duties using the Internet and other resources; see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; and the ability to understand and follow oral and written instructions.

Be excited to be a part of our team and grow your career with us!​

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together. Apply Today!

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