Field Service Technician Job at The Ash Group, Fremont, CA

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  • The Ash Group
  • Fremont, CA

Job Description

Salary: 60-80k

Benefits: 12 days PTO, sick leave, 10 paid holidays, 20% 401k match, Health Insurance covered 100% for employee and 50% for dependents

Setting: Onsite

Location: Fremont, CA

Essential Duties and Responsibilities:

  • Includes the following essential duties and responsibilities (other duties may also be assigned):
  • Drive customer satisfaction through service excellence
  • On-site and remote troubleshooting and resolving complex technical problems
  • Demonstrate the ability to be self-sufficient in the field
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Provide and contribute information in training materials
  • Run tests and simulations at our facility (Fremont, CA, USA) to assist with problem-solving
  • Determines requirements and/or root cause of technical issues by working with customers
  • Manage time effectively; prioritize and make decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
  • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
  • Ability to produce meaningful reports
  • Travel to the field to train and or resolve customer issues
  • Travel is required (up to 25%)

  • Qualifications:
  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
  • Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
  • Will consider an associate degree in electrical technology, electronics, or equivalent military experience
  • Work experience in Windows and Linux environments
  • On-site customer service experience
  • Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, Drivers, and Application Loads can cause system issues
  • Full professional proficiency in English & Spanish
  • Familiarity with Linux is a plus

Job Tags

Holiday work, Work experience placement, Remote job, Flexible hours,

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