Job Description

Job Title: Field Service Technician

Location: Des Moines, IA

Shift: Day Shift

Compensation: $75,000 – $90,000

Travel: 75%–80% (Regional travel with occasional training in Richmond, VA)

Benefits: Comprehensive package including Medical, Dental, PTO, 401(k)

About the Role:

ABB – Smart Power is seeking a highly motivated and technically skilled Field Service Technician to join our team. In this role, you’ll be the front line of customer support, performing critical services such as installation, maintenance, troubleshooting, upgrades, and repairs of ABB's state-of-the-art power systems. This is an opportunity to work hands-on with advanced electrical infrastructure while supporting ABB’s mission of enabling a more sustainable and efficient future.

Key Responsibilities:

• Perform on-site and remote service tasks, including installation, commissioning, maintenance, and upgrades of power equipment.
• Diagnose and resolve technical issues, proactively identify equipment failures, and recommend long-term solutions.
• Ensure materials, parts, and tools are available and service quality meets ABB standards.
• Create and maintain strong customer relationships through professional service and clear communication.
• Prepare service reports, ensure documentation is completed accurately, and follow up as needed.
• Promote and apply safety standards and report any unsafe practices or incidents.
• Identify and relay opportunities for product improvement or new service offerings.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience ; OR Associate’s degree with 2+ years of relevant field service experience.
• Will consider candidates with a high school diploma/GED and 10+ years of experience in critical power systems.
• Proficiency with Microsoft Office; familiarity with MS Project or Excel for project management tasks.
• Strong communication skills and the ability to interact with stakeholders at all organizational levels.
• Demonstrated ability to write technical reports and test plans.

Why Join the team?

With over 130 years of innovation, our client is a global leader in electrification and automation, committed to advancing technologies that support a low-carbon, resource-efficient future. As part of our team, you’ll be empowered to drive change in one of the world’s most essential industries.

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