Job Description

Field Service Manager

About the Role:

We’re looking for a Field Service Manager to join our Aftersales Support team. This role combines leadership and technical experience to help improve the quality of our products and services. You'll manage a team of Field Engineers and work closely with other departments to solve issues and improve performance.

Key Responsibilities:

• Support the Aftersales Manager in running the department, especially managing Field Engineers.
• Approve timesheets and expenses for Field Engineers.
• Manage sick days and absences for external engineers.
• Provide warranty support as agreed in contracts.
• Track and report on customer service and quality performance.
• Work closely with the Quality team to help fix issues found in the field and at the factory.
• Be a technical contact for both internal and external teams.
• Stay connected with key departments like Product Development, Sales, Engineering, and Quality.
• Support training for new and current staff, including Apprentices and Technicians.
• Guide new employees on factory work standards and best practices.

Requirements:

• Strong leadership and team motivation skills.
• Positive attitude and problem-solving mindset.
• Experience in Mechanical, Electrical, or Controls systems.
• Knowledge of health and safety on worksites.
• Good communication skills (written and spoken).
• Organized and able to work independently.
• Universal EPA 608 Certification.
• Full, clean driving license.
• Willing to learn and take on new responsibilities.

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