Field Service Manager Job at Evergreen Talent Partners, Fredericksburg, VA

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  • Evergreen Talent Partners
  • Fredericksburg, VA

Job Description

Field Service Manager

About the Role:

We’re looking for a Field Service Manager to join our Aftersales Support team. This role combines leadership and technical experience to help improve the quality of our products and services. You'll manage a team of Field Engineers and work closely with other departments to solve issues and improve performance.

Key Responsibilities:

  • Support the Aftersales Manager in running the department, especially managing Field Engineers.
  • Approve timesheets and expenses for Field Engineers.
  • Manage sick days and absences for external engineers.
  • Provide warranty support as agreed in contracts.
  • Track and report on customer service and quality performance.
  • Work closely with the Quality team to help fix issues found in the field and at the factory.
  • Be a technical contact for both internal and external teams.
  • Stay connected with key departments like Product Development, Sales, Engineering, and Quality.
  • Support training for new and current staff, including Apprentices and Technicians.
  • Guide new employees on factory work standards and best practices.

Requirements:

  • Strong leadership and team motivation skills.
  • Positive attitude and problem-solving mindset.
  • Experience in Mechanical, Electrical, or Controls systems.
  • Knowledge of health and safety on worksites.
  • Good communication skills (written and spoken).
  • Organized and able to work independently.
  • Universal EPA 608 Certification.
  • Full, clean driving license.
  • Willing to learn and take on new responsibilities.

Job Tags

Apprenticeship,

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