Job Description

Position: Customer Support & Retention Specialist (8-Week Contract)

Location: Phoenix, AZ preferred (Remote for the right candidates)

Compensation: $20/hour

Duration: 8 weeks (April 21st – June 15th, including training)

Availability / Shift: 10am – 6pm PST | Tues-Sat or Sun-Thurs | 🚨 Full availability required May 15th-17th during our flagship Thrive in 2025 virtual event 🚨

🌟 Join Our Team and Help Transform Lives! 🌟

Mastermind.com, co-founded by Dean Graziosi and Tony Robbins, is the #1 online platform for people looking to market and monetize their knowledge base. As we gear up for our biggest launch of the year — Thrive in 2025 , a high-impact 3-day virtual event — we're hiring 4 contract Customer Support & Retention Specialists to help deliver an unforgettable experience to thousands of inspired customers across the globe. 🌍

This 8-week assignment is your chance to contribute at a pivotal moment in our customer journey. If you're customer-obsessed, tech-savvy, and fired up by mission-driven work, this is your moment. Let's make a real difference — together. 💥

💼 The Role:

As a Customer Support & Retention Specialist, you'll be on the frontlines supporting our customers via email, phone, live chat, and text. You'll be cross-trained in both support and retention strategies — ensuring our customers feel confident, seen, and supported.

During the Thrive in 2025 event (May 15–17), it’s all hands on deck! You’ll play a vital role in real-time support, keeping our community engaged and ensuring a smooth experience from start to finish. 🧠🎯

✨ Key Responsibilities:

• Provide multichannel support (email, phone, chat, text) for account, billing, product, and technical inquiries.
• Deliver empathetic and solutions-focused retention support to customers facing obstacles or cancellations.
• Offer real-time technical assistance and encouragement during Thrive in 2025 to thousands of active participants.
• Log and document all customer interactions in our CRM for accurate tracking and follow-up.
• Collaborate with internal teams to relay customer insights and drive continuous improvement.
• Keep the energy high and the customer experience outstanding! 🙌

✅ Preferred Qualifications:

• 1–3 years of experience in customer support, retention, or event-based service (SaaS a bonus).
• Proficient with CRMs like HubSpot, Helpsuite, or similar tools.
• Excellent communication and conflict resolution skills.
• Fast thinker, detailed note-taker, and cool under pressure.
• Evening/weekend flexibility and 100% availability May 15–17 .
• Self-starter who thrives in a collaborative remote team. 💪

🚀 About Mastermind.com:

We’re not just another software platform — we’re a movement. Our all-in-one system brings together education, implementation, accountability, and community to help entrepreneurs build and grow knowledge-based businesses. From new creators to seasoned experts, we empower people to turn what they know into income — and to do it with purpose.

Join us and become part of something transformational. 🙏

📩 How to Apply:

Submit your resume and a short cover letter to OwnYourFuture@Mastermind.com with the subject line "Your Next CS Temp Rockstar - [Your Name]" sharing:

• Why you’re excited about joining the Mastermind.com mission 🙌
• How your background in customer support will help make Thrive in 2025 a massive success 🎉
• Confirm that you’re available for the full 8-week contract (April 21st – June 15th), including full-time support during our high-impact Thrive in 2025 launch event from May 15th–17th . 📆

Let’s create magic for our customers. One moment, one conversation, one breakthrough at a time. 💥

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