Senior Customer Success Manager – Americas Region
As a Senior Customer Success Manager for the Americas region, you will be responsible for building and maintaining strategic relationships with major accounts, driving business growth. Your focus will be to ensure high levels of client satisfaction, foster long-term partnerships, and expand business opportunities. This role requires an onsite presence at the client’s location to engage with key stakeholders, including Senior Business Users, Legal, Procurement, IT, and other relevant departments.
Key Responsibilities
Strategic Relationship Management
Business Development
Client Onboarding & Implementation
Customer Retention & Expansion
Performance Tracking & Reporting
Onsite Client Engagement
Industry Expertise & Advisory
Required Qualifications
Experience
Industry Knowledge
Client Relationship Management
Sales & Business Acumen
Leadership & Team Management
Communication Skills
Problem-Solving
Education
Certifications
KPI Deliverables
Revenue Target Achievement
Client Satisfaction (CSAT) Score
Customer Lifetime Value (CLV)
Growth in Monthly Recurring Revenue (MRR)
Customer Success Qualified Leads (CSQLs)
Preferred Qualifications
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