Job Description

Duties and Responsibilities:

• Provide exceptional customer support by addressing inquiries and resolving issues promptly via phone and email.
• Maintain accurate data entry of customers purchase orders.
• Assist clients with product information, stock inquiries, shipping quotes
• Utilize strong communication skills to foster relationships with clients and enhance customer satisfaction ensuring a positive experience..
• Collaborate with team members to streamline processes and improve service delivery.
• Coordinate communication with customers and associates.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge or standard procedure to solve customer problems.
• Execute other daily task and administration as it relates to processing samples, delivery status, and cargo claims.
• Perform other duties as needed.

Qualifications:

• Strong communication skills, both verbal and written
• Proficient in data entry and analysis skills
• Experience in customer support and client services
• Excellent phone etiquette and customer service abilities
• Familiarity with Microsoft Office and general computer skills
• Ability to handle electronic payments and perform outbound calling tasks

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Sterling, VA; In Person

Full-Time - 8AM to 5PM

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