Job Description

*This job is onsite in our Jamestown, NC office*

TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.

What You’ll Do:

• Help customers via phone, email, and chat with product questions and order updates.
• Provide order status updates, make edits, and handle cancellation requests.
• Keep detailed records of customer interactions in our system.
• Work with warehouses and shipping partners to solve order-related issues.
• Send out fabric swatches to help customers with their purchases.
• Provide weekly updates to customers waiting on backordered items.
• Most importantly, make sure every customer feels valued and taken care of.

What We’re Looking For:

✅ No experience required! We’ll train someone with the right attitude.

✅ Basic computer skills – we work on computers all day!

✅ Strong communication skills – you’ll be chatting with customers a lot.

✅ Good organizational skills.

✅ A team player who works well with others.

Perks & Benefits:

✨ Health Insurance

✨ Life Insurance

✨ 401K Match

✨ Paid Vacation Time

✨ Stocked Pantry

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

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