Client Success Associate - Hybrid (Chicago, IL)
At Becker’s Healthcare, we are committed to delivering trusted news and insights to healthcare executives and clinicians every day. As a rapidly growing multimedia and events firm, we bring the healthcare industry together through cutting-edge digital content and immersive live and virtual event experiences.
We’re expanding and looking for a driven, resourceful, and customer-obsessed professional to ensure our healthcare partners/clients achieve outstanding results through our media and event platforms.
As a Client Success Associate, you’ll play a vital role in supporting and engaging with our partners, ensuring they maximize their experience with our portfolio of offerings. If you’re gritty, independent, and take pride in delivering white-glove service, this is your opportunity to grow with a dynamic, fast-growing organization!
Key Responsibilities:
Client Management & Execution
● Own the execution of multimedia campaigns across hundreds of healthcare industry clients.
● Deliver exceptional client service, ensuring seamless campaign execution and strong relationship management.
● Analyze and report on campaign performance, metrics, and KPIs to optimize outcomes.
● Maintain an understanding of client goals and align our offerings to drive success.
● Build relationships with multiple decision-makers to enhance long-term client partnerships.
● Maintain a one-hour response time for client communication.
Client Retention & Growth
● Hit monthly execution goals and year-over-year retention targets through strategic relationship-building and upselling.
● Achieve client retention and revenue growth by identifying expansion opportunities.
● Drive upselling and cross-selling efforts, working closely with the sales team to connect execution insights to new opportunities.
● Implement feedback from clients to continuously improve their experience.
Insights & Market Intelligence
● Use data-driven insights to inform strategies and identify opportunities for improvement.
● Share wins, obstacles, and execution best practices within the team.
● Stay curious about competitors, market trends, and client needs to enhance our approach.
What Success Looks Like in This Role:
● Meets or exceeds monthly execution goals, demonstrating urgency, problem-solving, and proactive thinking with clients.
● Meets or exceeds retention targets, showing a growth mindset and data-driven approach.
● Builds deep, lasting client relationships, leading to high retention and expansion rates.
● Clients consistently provide positive feedback on service, execution, and partnership value.
Qualifications:
We'd love to hear from you if…
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