Client Services Manager I, Spectrum Business Job at Spectrum, Austin, TX

d3FqK1pzMEJ6eWVxZUxEM0hNMmtyZDEvVVE9PQ==
  • Spectrum
  • Austin, TX

Job Description

Ready to improve the client experie nce through positive partnership s and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with high-revenue VIP clients? A s a Client Services Manager at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that . We're ready to go all in on your future and create an engaging environment .

Be part of the connection:

You understand the questions, issues and concerns of high-revenue VIP clients. You drive retention and process flow through interactions with clients, Sales, Billing and Technical Support via email, phone and ticket system within an office environment.

How you can make a difference: 

  • Advise clients on their business strategy to highlight Spectrum Business best practices and products. 
  • Work with the client finance team to ensure proper billing of ordered services.
  • Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions.
  • Collaborate with Sales to increase sales of add-ons and renewals.
  • Track and report on client account trends for leadership to leverage.
  • Monitor and respond to client technical support and billing issues to resolve all client open actions.
  • Conduct post-mortem and root cause analysis to prevent future client issues. 

WHAT YOU BRING TO SPECTRUM BUSINESS  

Required qualifications: 

  • Experience : Four or more years of B2B and client services management experience; History of building and managing a Client Services team focused on a named account list.
  • Education : Bachelor’s degree in a related field or equivalent experience.
  • Technical skills : Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; Proficient in Microsoft Office.
  • Skills : Organizational, prioritization and English communication skills.
  • Abilities : Expert in maintaining company and client confidentiality.
  • Availability : Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred qualifications: 

  • Experience in a retention or sales environment.
  • Telecommunications industry experience.

What you can enjoy every day :

  • Embracing diversity: A c ulture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
  • Learning culture: Company support in obtaining technical certifications.
  • Dynamic growth: Paid training and clearly defined paths to advance within the company.
  • Total rewards: Comprehensive benefits that encourage a work-life balance.

Apply now, connect a friend to this opportunity or sign up for job alerts .

SCE310 2025-57198 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Local area,

Similar Jobs

Confidential

Civil Project Engineer Job at Confidential

 ...design computations done by others and general coordination of design aspects. Qualifications: Bachelor's degree in civil engineering or related discipline. Registered Professional in field of expertise strongly preferred. Eight or more (8+) years of experience... 

Tiger Recruitment

Nanny Job at Tiger Recruitment

Salary: $80,000 p.a. - $100,000 p.a. Start: ASAP Tiger Recruitment is working with a warm, thoughtful family seeking a full-time nanny to provide loving, educational, and structured care for two young children. The ideal candidate is nurturing, proactive, and passionate...

Stallergenes Greer U.S.

Quality Assurance Investigator Job at Stallergenes Greer U.S.

Specific Job Requirements Technical writing skills Critical thinking skills and detail oriented Creation of general business documents and procedures Understanding of applicable governmental regulations Participates in internal and external audits, travel...

Achieve Test Prep

Virtual Assistant English - Spanish - Remote Job at Achieve Test Prep

 ...We are seeking a detail-oriented and highly organized Virtual Assistant to provide administrative and clerical support to our teams. This role...  ...will have excellent communication skills in both English and Spanish, and the ability to work efficiently in a remote environment.... 

IEP Therapy

Occupational Therapist - *Up to $5,000 Placement Bonus* Job at IEP Therapy

 ...Why Join Us? At IEP Therapy, a Point Quest partner, you can join a team where your skills and passion make a real impact! We are...  ...discover the difference a truly supportive workplace can make. Occupational Therapist Key Responsibilities: Treatment Planning :...