Job Description

About Vouch:

At Vouch, we believe business insurance should move at the speed of innovation. Legacy insurance providers can’t keep up with the emerging risks of high-growth companies, leaving clients stuck with outdated, rigid coverage.

Vouch is a modern insurance provider dedicated to the innovation economy. Backed by $185M in funding from world-class investors, we’re reimagining business insurance—just as Stripe transformed payments and Brex reimagined credit cards.

Our platform replaces complex, legacy processes with a streamlined, tailored approach to risk management. Advanced technology simplifies every step, while expert advisors negotiate coverage as dynamic as the industries we serve. With Vouch, clients get the right coverage at the right price—and a team that scales with them.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head-on and win as a team,” and “Serve clients with integrity and excellence.”

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held.

Role Responsibilities: 

As an AR Specialist at Vouch, you’ll play a critical role in shaping and scaling our Accounts Receivable and Billing processes. This role is ideal for someone who enjoys both the structured aspects of AR management and the unstructured nature of process improvement and long-term scalability initiatives.  It’s a great opportunity to expand your expertise, directly impact client experience, billing operations, and accounting projects, and be part of an innovative Insurtech startup.

The ideal candidate is a proactive problem-solver who embraces challenges, can take on unstructured tasks or projects and see them through to completion. They should be comfortable managing multiple tasks and deadlines, analyzing discrepancies, and driving process enhancements. 

Job Duties: 

• Manage billing and client invoice processing

• Assist with tracking accounts receivable and open receivables 

• Resolve invoice and payment discrepancies

• Prepare and process invoices, payments, and refunds in the accounting system

• Support month-end close and internal/external audits

• Contact clients regarding failed payments and overdue invoices

• Collaborate with cross-functional teams to address and resolve client billing needs

• Assist with reconciling account transactions with the general ledger.

About You:

• 2-5 years of experience in Accounts Receivable, Billing, or Accounting

• Have a Bachelor’s degree or equivalent

• Technically proficient with Microsoft Excel required

• Highly organized, process-driven, and results-oriented

• Ability to work independently while managing tasks and meeting deadlines efficiently

• Strong analytical skills and attention to detail

• Excellent verbal and written communication skills

• Strong willingness to learn and adapt in a dynamic environment

Nice To Have:

• 1+ years of experience in a client-facing support role

• Bachelor’s degree in Accounting, Finance, Business, or a related field

• Experience in insurance, operations, or regulated industries (insurance, fintech, financial services, etc.).

• Exposure to and passion for early-stage startups and/or high growth environments

• Background in process improvement or financial automation initiatives

• Experience with Zendesk or similar support platforms

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages

• ⚕️ Health, dental, and vision insurance

• 👶 Parental leave

• 🌴 Flexible vacation time 

• 🎨 🧠 Wellness allowance ($80/month)

• 📲 🛜 Technology allowance ($100/month)

• 📚 Professional Development ($500/Yr)

• 💻 🎧 Home office setup (One-time $500)

• 🏫 📈 L&D: Partnerships with Ethena and monthly Lunch & Learns

• 🏳️‍🌈 ♀️ 🤝 Employee Groups: Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc.

• 🧘 💲 Wellbeing: Voucher’s have access to many wellbeing perks, including  Peloton, Fetch, OneMedical, SoFi, etc.

• 📊 Bi-Annual performance reviews with quarterly check-ins: Vouch conducts bi-annual performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in the interview process:

• 30-minute phone call with our recruiting team

• 30 minute Zoom interview with the hiring manager

• Meet the team! 30-45 min 1:1 Zoom meetings with 3-4 team members you’d work closely with in the role

Salary Range:

The pay range for this role is: $56,000 to $62,000 per year. (This is an hourly position)

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us .

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